Sutton Benefits and Pension

Location: Saskatoon 

Report to: Benefits Advisor 

Objective and Scope:

Reporting to the Benefits Advisor, the service manager – benefits & pension provides a high level of administrative support and coordination to manage the benefits & pension team's day-to-day workflow. The service manager also plays an integral role in engaging new and existing clients, managing client relationships, and ensuring client satisfaction standards. 

Primary Responsibilities: 

• First point of contact for all client, prospect, and plan administrator inquiries. 

• Provide regular administrative support by creating and prepping brochures, plan summaries, employee meeting presentations, marketing materials, and other required documents. 

• Assist in processing client documentation, including group benefit applications, amendments, employee and pension enrollment, etc. 

• Assist with various projects as required and actively participate in various meetings, providing support and information. 

• Maintain multiple CRM systems to ensure data integrity for client and prospect information 

• Keep abreast of industry changes. 

Requirements: 

Education and Experience: 

• Post-secondary degree, diploma, or certificate In Business or administration 

• 3 plus years in a client service administrative role. Experience in group benefits and pension is ideal. 

• Intermediate-level technical proficiency, including CRM systems and Microsoft Office with an emphasis on Excel. 

Skills and Competencies 

• Highly organized with the ability to prioritize, multi-task, and follow through 

• Collaborative, a team player and has a strong orientation to build good relationships 

• Self-motivated and demonstrates initiative 

• Strong communication skills, verbal and written 

• Interpersonal, friendly, and welcoming personality 

Compensation: Competitive Salary along with a comprehensive benefits package, including Group Health Insurance, a flexible spending account, an Employee Assistance Program, and RRSP matching of up to 6%. 

Application close date: September 11, 2026